Emergency Medical Services

What Is EMS?

EMS (emergency medical services) consists of multiple types of services that work together, providing emergency treatment and transportation to appropriate medical facilities. Responding personnel may come in multiple forms, such as first responders, firefighters, police officers, and EMTs (emergency medical technicians). Every member plays a unique role in your overall safety.

Dialing 911 Phone

When you dial 911, your call is directed to a local dispatch center. Here, your call is promptly answered by a trained professional known as an EMD (emergency medical dispatcher). The EMD will guide you through a series of questions that will result in the appropriate services being dispatched to a given location. Groton Emergency Communication Center is the local dispatch center for Groton Ambulance and is responsible for the medical dispatching operations of Groton, Mystic, North Stoningtion, and sections of Stonington.

Emergency Medical Dispatcher

Things To Know Before The Call

It is crucial that the dispatcher obtains a minimum amount of information in order to send appropriate services. For your safety, it is important for you to know your current location before calling. If you are assisting somebody else, it is important to know if the person is conscious and breathing.

When Aid Arrives

Medically trained personnel will provide emergency treatments if necessary and ask further detailed questions regarding the current situation. During this time, it is important to remain calm for the safety of anybody that may be involved. It helps to keep in mind that responders are people too. We will do everything in our power to assure your safety.

Things To Note